FAQ & Policies

Our Policies

  1. Full payment is expected when the order is placed. If you desire special terms, you need to request them and fill out a credit application. Orders go into production after payment is received and art is submitted and/or approved.
  2. Deposits are non-refundable.
  3. Due to the custom nature of our products and services, we do not accept returns, exchanges, or refunds. JCK Special Tees is happy to supply spec sheets and/or size samples to help in the decision process. We stand behind our work. If you experience any problems with an order please contact us as soon as possible. We reserve the right to resolve the situation at our discretion.
  4. Shipping discrepancies must be reported in writing (via email or fax) within 24 hours of delivery.
  5. Art fees may apply if submitted art is not in the correct format for the particular project.
  6. If a project is time sensitive, you must submit in writing (via email or fax) the date required. Rush fees may apply if the project is needed in under two weeks.
  7. Orders must be placed and paid for by December 1st for Christmas delivery. Rush fees and/or expedited shipping fees may apply after December 1st.
  8. JCK Special Tees is not responsible for delays due to backorders of raw materials for projects.
  9. JCK Special Tees is not responsible for orders that are not picked up after 30 days.

If you have any questions regarding our services or our policies, please contact us at 732-863-0283 today.